Privacy Policy

Last updated: January 2025

Maple Draw CA is committed to protecting the privacy of our users. We function as an informational resource and ticket ordering platform, and we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services. We only collect the minimum amount of information necessary to provide our services effectively.

Information You Provide to Us

When you register for an account, place an order, or contact us, we may collect:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile preferences
• Order Information: Ticket selections, draw dates, payment information (processed securely through third-party payment processors), and transaction history
• Communication Records: Correspondence with our customer support team, feedback, and survey responses
• Age Verification: Information to confirm you meet the minimum age requirement (18+) for participation

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and how you interact with our site:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries, and navigation patterns
• Location Data: General geographic location based on your IP address (we do not collect precise GPS location)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your orders, manage your account, and provide customer support
• Communication: To send you order confirmations, updates about your tickets, important service announcements, and respond to your inquiries
• Account Management: To create and maintain your account, verify your identity, and ensure age compliance
• Website Improvement: To analyze usage patterns, identify technical issues, and improve our website's functionality and user experience
• Security: To detect, prevent, and address fraud, security threats, and unauthorized access to our systems
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responsible gaming requirements
• Personalization: To customize your experience, remember your preferences, and provide relevant content and recommendations

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These providers are contractually obligated to protect your information and use it only for the purposes we specify:

• Payment processors for secure transaction handling
• Hosting and cloud storage providers
• Email and communication service providers
• Analytics and website performance monitoring services
• Customer support platforms

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to:

• Comply with legal obligations and court orders
• Protect our rights, property, or safety, or that of our users or others
• Investigate potential violations of our terms of service
• Prevent fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Objection: Object to certain processing of your information
• Data Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw your consent for processing where we rely on consent
• Opt-Out: Unsubscribe from marketing communications (you may still receive important service-related messages)

To exercise these rights, please contact us at info@mapledraw-ca.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@mapledraw-ca.com

We are committed to addressing your privacy concerns and will respond to your inquiries in a timely and transparent manner.